Support
Have a question or run into an issue? We're here to help.
Contact us
Email us and we'll get back to you as soon as we can — typically within one business day.
[email protected]Already signed in? Use the Support menu inside the app to raise a ticket or request a feature directly from your account.
Frequently asked questions
How do I get access to SyncMyStudio?+
SyncMyStudio is provided to studios by their organization admin. If your studio already uses SyncMyStudio, ask your admin to invite you. If you're a client, your photographer or studio will send you a direct link to your gallery or booking page — no account is needed for those.
I forgot my password. How do I reset it?+
On the login screen, select "Forgot password" and follow the instructions sent to your registered email. If you don't receive an email within a few minutes, check your spam folder or contact us below.
I can't open a gallery or booking link a studio sent me.+
Make sure you're using the exact link the studio shared, and that you have a stable internet connection. Links can expire or be deactivated by the studio — if yours doesn't load, reach out to the studio directly, or contact us and we'll help investigate.
How do I request a new feature or report a bug?+
Signed-in users can raise a support ticket or feature request from within the app (Support menu). If you don't have access to the app, email us using the address below and include as much detail as you can — screenshots help.
How is my data and my clients' data protected?+
Details on what we collect, how it's used, and how it's stored are in our Privacy Policy. Photos, videos and files you upload remain yours — see the Privacy Policy for the full data-handling terms.
Legal & privacy
See our Privacy Policy and Terms & Conditions for details on how we handle data and the terms that govern your use of SyncMyStudio.